Speak your customers’ languages and dialects
Your customers don’t all speak the same way. Set your agent’s languages, dialect and tone to suit them, beyond Arabic and English. Test the replies with your chosen model.
Replies that know
your business.
Build AI agents that answer from your products and policies, handle messages and comments, and organize customer requests. Connect your pages and keep your team in control. No coding needed.
Instagram · Facebook Messenger · Comments
Your business knowledgeProducts · Policies · Instructions
Turned into useful actionReplies · Orders · Follow-up
The right information. Put to work.
A customer asks
Do you deliver to Cairo?
A conversation starts with a real need.
Your knowledge
Delivery areas: Cairo and Giza
The source you give your agent.
A useful answer
Yes, we deliver to Cairo.
A reply grounded in your information.
The next action
Would you like help ordering?
Collect details using your instructions.
The inbox repeats. Your team shouldn’t have to.
Prices in messages, delivery questions in comments, orders scattered across a chat. Build agents that handle the routine from your data and keep your team involved in exceptions.
Turn chat details into an order
Names, products and delivery details can get scattered across messages. Define the order fields your agent collects so your team has a structured request to follow up.
Bring your team in when it matters
A complaint or an unusual request needs judgment. Configure email or Telegram alerts and let your team follow up or take over the conversation.
Keep replies aligned with your latest prices
Changed a price or delivery policy? Update the agent’s data and test the answer. You can review usage and pause replies from your dashboard.
Answer the questions that keep coming back
Stop rewriting the same product, opening-hours and delivery answers. Give your own agents the business facts they need to reply to customer messages.
Give comment moderation clear rules
Questions in public comments need a response too. Configure public or private replies and supported like or hide actions, within the connected platform’s permissions.
Your business. Your data. Your agents.
AnswerAct is a platform for building your own AI agents without coding. You decide what each agent knows, how it speaks and which customer requests it can handle.
Create your agent
Start in your account. Name your agent, choose its AI model and set the languages and dialect your customers use.
Add your data and rules
Add products, prices, services and policies. Set reply instructions, order fields and the requests that need your team.
Connect, test and publish
Connect your Instagram and Facebook pages. Test customer questions and comment rules, then enable the replies you want.
Choose a plan for your business.
Choose the capacity to build your own agents and connect your pages. Compare agent limits, AI credit and subscription periods.
Compare plans and pricesQuestions before you build?
What you control, where your agents work and how usage is charged.
Can my agents reply on Instagram and Facebook?
Yes. Build your agents in AnswerAct, then connect the business pages you manage. Enable Instagram and Facebook Messenger replies and supported comment actions. Your account needs the page permissions required by Meta.
What business data can I give each agent?
Add your products, prices, services, delivery rules, return policies and common questions. Choose the data sources and instructions for each agent, then test real customer questions. Update the source information when your business changes; AI replies still need review.
How is AI usage charged?
Your agent's replies and other AI tasks use your available credit. The usage page separates activities such as chat, comments, image understanding and audio transcription, so you can see where the credit went.
Can I create an agent for my own business?
You build your own AI agents in your account, without coding. Give each agent a name, business data, instructions, languages and connected pages. Your plan determines how many agents you can create.
Are my agents limited to Arabic and English?
No. Arabic and English are the website and dashboard interface languages. Your agents can be configured for other languages and dialects, including the way your customers speak. Choose the languages, dialect and tone in the agent’s settings and instructions, then test them with your selected AI model. Response quality depends on that model and your instructions.
Build better AI agents for your customers.
Guides to building your own AI agents with your business data: Instagram and Messenger replies, comment moderation, languages, orders and team follow-up.
All guidesProduct handbook
Oct 25, 2026 · Product handbook
The AnswerAct handbook: connect pages, build agents and run your inbox
A practical AnswerAct handbook for account setup, Meta page connections, AI agents, data sources, tools, comments, follow-ups, credit and troubleshooting.
Read the guideBusiness playbooks
Oct 25, 2026 · Business playbooks
AnswerAct setup: build your first AI agent with your business data
Build your own customer-service agent in AnswerAct: add your business data, choose languages and dialect, connect Instagram or Messenger, and test before publishing.
Read the guideConversation operations
Oct 4, 2026 · Conversation operations
Your AI agent is active but not replying: a practical test checklist
Trace an AnswerAct conversation from connected page to delivery. Check assignment, pauses, model, credits and tool results before changing the prompt.
Read the guideGive every conversation a useful next step.
Add your knowledge, test the reply, then put your agent to work.
Create your AI agent