Help with your first agent
and what comes next.

How to build your own AI agents with your business data, choose their languages and connect Instagram and Messenger. Answers about setup, plans and payments.

Setting up your agent

Can my agents reply on Instagram and Facebook?

Yes. Build your agents in AnswerAct, then connect the business pages you manage. Enable Instagram and Facebook Messenger replies and supported comment actions. Your account needs the page permissions required by Meta.

What business data can I give each agent?

Add your products, prices, services, delivery rules, return policies and common questions. Choose the data sources and instructions for each agent, then test real customer questions. Update the source information when your business changes; AI replies still need review.

Do I need to know how to code?

You create and configure your own agents through the dashboard: add business data, instructions and languages, then connect your pages. Connecting an agent to a separate business system may need help from someone familiar with that system.

Can my team follow up on a conversation?

Yes. You can set up email or Telegram alerts and give staff access to the parts of your workspace they need. Decide which requests need a person, such as a complaint or an exception to your usual policy.

What if an answer needs changing?

Update the business information or instructions, then try the question again. AI can get things wrong, so use real customer questions when preparing your agent and revisit answers when your products or policies change.

Can I create an agent for my own business?

You build your own AI agents in your account, without coding. Give each agent a name, business data, instructions, languages and connected pages. Your plan determines how many agents you can create.

Are my agents limited to Arabic and English?

No. Arabic and English are the website and dashboard interface languages. Your agents can be configured for other languages and dialects, including the way your customers speak. Choose the languages, dialect and tone in the agent’s settings and instructions, then test them with your selected AI model. Response quality depends on that model and your instructions.

Plans, credit and payments

How is AI usage charged?

Your agent's replies and other AI tasks use your available credit. The usage page separates activities such as chat, comments, image understanding and audio transcription, so you can see where the credit went.

Can I try it before subscribing?

Check the pricing page for the available free plan or trial, including its duration and AI credits. Create your account, add your business information and test your own agent before enabling customer replies.

When will my paid plan start?

For online payments, your plan starts after the payment provider confirms success. For a manual transfer, submit the payment details and receipt, then wait for our review. You can open your dashboard while the request is being processed.

Where can I read the cancellation terms?

Our refunds and cancellation policy explains subscription cancellation, prepaid credit and how to ask about a payment. Read it before buying a plan.

Where can I read the cancellation terms?