Your account and your team
Access to workspace features and conversations depends on the account and permissions assigned to each team member. Account holders can manage that access through the available staff controls. Keep your contact information current so you can receive important account notices. If you suspect unauthorised access, change your password and contact us promptly with the account concerned.
How information is handled
We use access controls and protections appropriate to the information being processed. Passwords are stored in a form designed not to reveal the original password, and stored connection secrets are encrypted. Conversation content is retained within the service's configured limits; the Privacy policy explains access, providers and retention. No online service can promise that an incident will never happen.
Payment details
Card payment details are entered with the payment provider. Answer Act uses payment references and confirmation to update your subscription or credit. For manual payments, submit only the proof needed for the transfer. Our team does not need your card security code or account password to investigate a payment issue.
Report a concern
Use the contact details on this site to report suspected account misuse, exposure of personal information or a security issue. Tell us what happened, when it happened and which account or page is affected, without including passwords or unrelated personal information. We will review the report and handle any required notifications in accordance with applicable law. Reports do not authorise access to another person's information or disruption of the service. Last updated: 24 September 2026.